FAQ

Professional Support, Always Available

As a leader in the laser control system industry, RUIDA not only provides high-quality, self-developed laser controller but has also established a comprehensive after-sales service system to ensure customers receive timely, professional technical support throu throughout their product usage.

Multiple Convenient Contact Channels

•    Direct QR Code Connection: Each controller board comes with a dedicated QR code for instant after-sales team contact
•    Official Website Support: Visit www.rdacs.com or www.ruidalasers.com
•    Social Media Interaction: 
     Facebook: facebook.com/ruida2008
     Instagram: instagram.com/ruidacontroller_official

Efficient After-Sales Process

    A[Customer Initiates Service Request] --> B[Professional Team Response Within 24 Hours]
    B --> C{Issue Type Assessment}
    C -->|Software Issue| D[Remote Technical Support]
    C -->|Hardware Issue| E[Hardware Diagnosis & Repair]
    C -->|Usage Issue| F[Operation Guidance]
    D --> G[AnyDesk Remote Assistance]
    E --> H[Repair Solution Development]
    F --> I[One-on-One Guidance]
    G --> J[Problem Resolution]

    J --> K[Follow-up & Satisfaction Survey]
    K --> L[Continuous Product & Service Improvement]

After-Sales Service Content

1. 24-Hour Response Commitment

Our professional technical team is committed to responding within 24 hours of receiving after-sales requests, ensuring your production is not affected.

2. Diversified Support Methods

•    Real-time Online Communication: Instant technical consultation via WeChat/WhatsApp and other messaging tools

•    Email Support: Submit detailed technical questions via email for professional answers
•    Remote Diagnostic Services: Using AnyDesk remote assistance tools to visually diagnose and solve problems
•    Video Guidance: Video conferences can be arranged for complex issues requiring face-to-face guidance

3. Personalized Technical Training
Based on customer needs, we provide targeted product usage training:
•    In-depth explanation of controller card functions
•    Software operation tips
•    System optimization and troubleshooting training
•    New feature updated introduction

Technical Strength Guarantee

As an industry-leading manufacturer of self-developed laser control systems, RUIDA possesses:
•    Professional R&D Team: Continuous innovation and product performance optimization
•    Comprehensive Testing Environment: Simulation of various application scenarios to ensure product stability

•    Rich Industry Experience: Deep understanding of laser processing technology requirements
•    Global Technical Network: Providing localized technical support
Customer Feedback & Continuous Improvement
We value each customer's experience and feedback, through:
•    Regular customer satisfaction surveys
•    Product usage follow-ups

•    Technical requirements collection and analysis
We continuously optimize product design and after-sales service processes to enhance customer satisfaction.

Contact Us

No matter where you are, RUIDA's technical support is always by your side.
Technical Support Email: cyan@rd-acs.com
Global Service Hotline: +86-15013816995

RUIDA Laser - Your Trusted Laser Control System Expert

CO2 Vision Cutting And Engraving Controller

Frequently Asked Question Case1:
What to do if the edge is not lifted well
Solution:
1. Set the effective area
2. Click the test button to see if the target image is lifted. If not, adjust the threshold and line width
3. Set the width and height of the target object
4. Adjust the data smoothness according to the needs to meet the requirements

Frequently Asked Question Case2:

Template matching processing accuracy does not meet requirements

Solution:

1. If the matching result on the image is biased, check the template features and analyze the material characteristics. Try to switch to a channel with stronger contrast, or try to adjust the exposure. Make the software matching result accurate.
3. If the matching result on the image is normal, cut the offset and analyze the offset within the format range.
1) If it is an overall offset, perform cross offset correction.
2) If it is accurate in the middle, the more it deviates towards the edge of the machine, you can perform quick correction or thickness correction
3) If most of it is normal, but there is a partial deviation, perform manual correction in 9 areas

Frequently Asked Question Case3:
The camera area is not displayed normally or not displayed

Fault Analysis
1. Check if there is a problem with the USB port of the camera.
2. Check if the driver is installed normally (100D and 700D cameras can use the driver that comes with the software, while 1300D and 1500D cameras need to install their drivers separately).

Frequently Asked Question:
How to use the manual correction software function

Solution:
The manual correction function divides the format into 9 areas, and sets certain areas for offset correction according to needs, with the lower left corner as the reference and the set value as a fixed offset.
1. Confirm that the device is correctly connected and maintains normal communication with the software
2. Confirm that the camera is installed accurately and can be connected normally for taking pictures
3. First enter the manual correction interface. This function divides the format into 9 areas
4. According to needs, you can use the drag bar in the interface to set the range area of ​​each area
5. Click to cut the cross, and the machine will cut a cross at nine positions
6. After cutting the cross, it will automatically take a picture. After taking the picture, drag the cross position to the cutting mark
7. Take a picture after processing; compare the original graphics of each area with the graphics position processed after setting the offset;
8. It can be seen that after using the manual correction function, except for the middle area, the other eight surrounding areas have offset the graphics in the positive direction with the set value based on the lower left corner.

Co2 Laser Controller FAQ

Frequently Asked Questions Case 1

Automatically returns to home position when processing starts

Troubleshooting

1.Reset settings are incorrect
2.Reset button on control panel not working
3.Power supply is unstable or too low
4.System software is corrupted

 Quick Solution Guide

First, check if the reset parameters are normal, verify whether the user parameter reset is enabled, ensure the mainboard wiring is not under-voltage, and confirm that the output port is functioning properly.

Frequently Asked Questions Case 2

The machine does not return to the positioning point after processing

Troubleshooting

1.Multiple positioning points are enabled
2.The positioning button on the panel is malfunctioning or the positioning button was not pressed to initiate positioning
3.Incorrect return position settings in user parameters

Quick Solution Guide

Check if the corresponding items are set incorrectly

Frequently Asked Questions Case 3

Laser pulse works, but no laser during cutting

Troubleshooting

1.Layer output settings are incorrect, laser enable for the layer is not turned on.
2.The laser power setting for the layer is too low.
3.Incorrect head offset settings.

Quick Solution Guide

1.Even after increasing the power, there is still no laser output, although the cutting action is normal.
2.The number of heads is set to 2, but there is actually only one laser head.

Hybrid Cutting Control System FAQ

The cutting head continuously moves downward during automatic focus or tracking.

Troubleshooting

Sensor failure or amplifier malfunction, collision alarm, or incorrect wiring.
The detected metal plate is not properly grounded with the machine.

Quick Solution Guide

1.Use a metal object to touch the cutting head and observe whether the collision indicator light on the amplifier and the indicator light connected to the height adjustment box are illuminated. If they are, the sensing system is functioning properly. If the indicators do not light up, it indicates a sensor failure.

2.Check the wiring and ensure the grounding of the metal plate is properly connected.