Professional Support, Always Available
As a leader in the laser control system industry, RUIDA not only provides high-quality, self-developed laser controller but has also established a comprehensive after-sales service system to ensure customers receive timely, professional technical support throu throughout their product usage.
Multiple Convenient Contact Channels
• Direct QR Code Connection: Each controller board comes with a dedicated QR code for instant after-sales team contact
• Official Website Support: Visit www.rdacs.com or www.ruidalasers.com
• Social Media Interaction:
Facebook: facebook.com/ruida2008
Instagram: instagram.com/ruidacontroller_official
Efficient After-Sales Process
A[Customer Initiates Service Request] --> B[Professional Team Response Within 24 Hours]
B --> C{Issue Type Assessment}
C -->|Software Issue| D[Remote Technical Support]
C -->|Hardware Issue| E[Hardware Diagnosis & Repair]
C -->|Usage Issue| F[Operation Guidance]
D --> G[AnyDesk Remote Assistance]
E --> H[Repair Solution Development]
F --> I[One-on-One Guidance]
G --> J[Problem Resolution]
J --> K[Follow-up & Satisfaction Survey]
K --> L[Continuous Product & Service Improvement]
After-Sales Service Content
1. 24-Hour Response Commitment
Our professional technical team is committed to responding within 24 hours of receiving after-sales requests, ensuring your production is not affected.
2. Diversified Support Methods
• Real-time Online Communication: Instant technical consultation via WeChat/WhatsApp and other messaging tools
• Email Support: Submit detailed technical questions via email for professional answers
• Remote Diagnostic Services: Using AnyDesk remote assistance tools to visually diagnose and solve problems
• Video Guidance: Video conferences can be arranged for complex issues requiring face-to-face guidance
3. Personalized Technical Training
Based on customer needs, we provide targeted product usage training:
• In-depth explanation of controller card functions
• Software operation tips
• System optimization and troubleshooting training
• New feature updated introduction
Technical Strength Guarantee
As an industry-leading manufacturer of self-developed laser control systems, RUIDA possesses:
• Professional R&D Team: Continuous innovation and product performance optimization
• Comprehensive Testing Environment: Simulation of various application scenarios to ensure product stability
• Rich Industry Experience: Deep understanding of laser processing technology requirements
• Global Technical Network: Providing localized technical support
Customer Feedback & Continuous Improvement
We value each customer's experience and feedback, through:
• Regular customer satisfaction surveys
• Product usage follow-ups
• Technical requirements collection and analysis
We continuously optimize product design and after-sales service processes to enhance customer satisfaction.
Contact Us
No matter where you are, RUIDA's technical support is always by your side.
Technical Support Email: cyan@rd-acs.com
Global Service Hotline: +86-15013816995
RUIDA Laser - Your Trusted Laser Control System Expert
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